Return Policy

RETURNS

We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase, we’ll be happy to return or exchange the product within  30 days of purchase for a full refund, an exchange, or store credit.

For customer support or additional questions, you can contact us at romcomisllc@gmail.com

To make a return:

  • Items must be unused/unworn.
  • Items must still be in their original packaging with all tags attached
  • Items must not be damaged or show signs of wear

Please note that we cannot accept returns or exchanges of clearance or sale items. 

We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase, we’ll be happy to return or exchange the product within  30 days of purchase for a full refund, an exchange, or store credit.

To be eligible for a return:

  • Items must be unused/unworn.
  • Items must still be in their original packaging with all tags attached
  • Items must not be damaged or show signs of wear

You can always contact us for any return question at romcomisllc@gmail.com.

Damages and issues
 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
 Certain types of items cannot be returned, such as custom, special orders or personalized items.  Please get in touch if you have questions or concerns about your specific item.


Please note that we cannot accept returns or exchanges of clearance, sale items or gift cards.

Exchanges
 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Submit a return request

Click the profile icon in the store's navigation, then request a return by:

  1. Log in to your account:
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Refunds
 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 If more than 15 business days have passed since we’ve approved your return, please contact us at romcomisllc@gmail.com.